Privacy Policy

Data Controller

Susan Jepson - Company Founder and Owner. Accordingly, Susan Jepson determines the purposes and methods for which your data is processed.

Scope Of This Privacy Policy

This privacy policy applies only to the actions of Susie’s Doggie Services, our clients and visitors to this website.

It does not extend to any links to websites or social media platforms that can be accessed from this website or our own social media platforms.

Privacy Statement

• As required by GDPR, Susie's Doggie Services respect our client’s privacy and as our client or a visitor to our website or social media platforms you confirm that you respect that of our business and its representatives. In exchange for our services, you agree not to share any training and behavioural materials provided to you by Susie's Doggie Services with anyone else, except immediate family members for use with your own dog. 
• In order to provide our clients with the requested pet services, Susie's Doggie Services collects information from and about our client’s and their dogs. This includes but is not limited to client contact information, emergency contact information, veterinary information, microchip information, and in certain cases bank information. The purpose of the data collection is for communication with the client as and when necessary, as well as with emergency contacts and/or veterinarians.
• Whenever clients or third parties use Susie's Doggie Services' website, cookies are collected in compliance with GDPR. The cookies will be utilised for purposes of identifying client interests, needs and improving the online experience.

The privacy policy applies to our clients, visitors to our website and social media platforms, Susie's Doggie Services, and also the owner and provider of this website. Susie's Doggie Services values the privacy of your information. All digital and hardcopy data collected by us or provided by you, including data collected through your use of the Website, are covered by this policy.

Susie’s Doggie Services encourage you to carefully read the following privacy policy.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

Data

Information you submit to Susie's Doggie Services in digital, hardcopy, and website formats. It incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies

A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website in line with the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

Data Protection Laws / GDPR

Any applicable law relating to the processing of personal Data, including but not limited to the Data Protection Act 2018 for as long as the GDPR is effective in the UK.

Client, User or You

A client who has engaged the services of Susie’s Doggie Service’s and/or any third party that provides digital or hardcopy data or accesses our website in connection with the provision of our services and is not:

• Employed by Susie’s Doggie Services, acting in the course of their employment
• Engaged as a consultant or otherwise providing services to Susie’s Doggie Services.
   

Website

The website you are currently using, as well as any sub-domains of this site, unless expressly excluded by their own terms and conditions. 

Data Collected
 

Susie's Doggie Services may collect data about you in each case, in accordance with this privacy policy, including but not limited to the following:

• Name
• Contact Information such as email addresses and telephone numbers
• Demographic information such as postcode, preferences and interests
• IP address (automatically collected via the website)
• Web browser type and version (automatically collected)
• Operating system (automatically collected).

How We Collect Data

We collect data in the following ways:

• Data is given to us by you
• Data is received from other sources; and
• Data is collected automatically.

Data that Is given to us by you

The following are some of the ways Susie's Doggie Services collects your data, in each case, in accordance with this privacy policy:

• When you contact us through the website, by telephone, post, e-mail or through any other means
• Completion of hardcopy or digital documentation submitted to Susie's Doggie Services to procure our services.

Data that is received from third parties and prospective clients
Susie’s Doggie Services will receive data about you from the following third parties:

• When you contact us through the website, by telephone, post, e-mail or through any other means
• Website tracking application.

Data that Is received from publicly available third parties’ sources

Susie’s Doggie Services will receive Data about you from the following publicly available third-party sources:

• Social Media Platforms

Data That Is Collected Automatically

To the extent that you access the Website, we will collect your data automatically, for example:

• We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• We will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, see the section below, headed "Cookies".

Our Use Of Data

Use of any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our services, our website and our social media platforms. Specifically, data may be used by us for the following reasons:

• Internal record keeping
• For communication with clients as and when necessary, as well as with emergency contacts and/or veterinarians
• Improvement of our products / services
• Transmission by email of marketing materials that may be of interest to you
• Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.

It will always be in accordance with our privacy policies and in the interests of our legitimate interests. 

Who Susie’s Doggie Services share data with

We may share your data with the following groups of people for the following reasons:

• Our employees, our representatives, agents and/or professional advisors - For contact, admin and marketing purposes.; in each case, in accordance with this privacy policy.

Keeping Data Secure

We will use technical and organisational measures to safeguard your data, for example storage of all data on secure servers.

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: susiesdoggieservices@gmail.com 

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

If we delete your data, it may remain on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

You have the following rights in relation to your data:

• Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct - the right to have your data rectified if it is inaccurate or incomplete.
• Right to erase - the right to request that we delete or remove your data from our systems.
• Right to restrict our use of your data - the right to "block" us from using your data or limit the way in which we can use it.
• Right to data portability - the right to request that we move, copy or transfer your data.
• Right to object - the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: susiesdoggieservices@gmail.com

In case you are dissatisfied with how your complaint regarding your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Transfers Outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. 

We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data.

Whenever we share your Data with third parties, we implement appropriate safeguards and procedures to ensure that your Data is protected. By doing so, ensuring that those third parties treat your data in accordance with Data Protection Laws. 

Links To Other Websites

Occasionally, Susie's Doggie Services provides links to other websites. These websites are not under our control, nor are we responsible for their content. These websites are not covered by this privacy policy. It is recommended that you read the privacy policies and statements of other websites before using them. 

Cookies

Our website may place and access certain cookies on your computer and may be used by Susie’s Doggie Services to improve your experience of using the website. 

All cookies used by our website are used in accordance with current UK and EU Cookie Law.

Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling Susie’s Doggie Services to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.

This Website may place the following Cookies:

• Analytical cookies
• Performance cookies.
   

Purpose:

Cookies allow Susie’s Doggie Services to recognise and count the number of visitors and to see how visitors move around our website when they are using it. We use this information to improve the user experience on our website, for example, by making sure users can easily find what they are looking for. 

• You can find a list of cookies that we use in the cookies Schedule.
• You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.
• You can choose to delete cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

In case you are uncertain about how to adjust your privacy settings, it is recommended that you ensure that your internet browser is up-to-date and consult the developer's help and guidance. 

General

You may not transfer any of your rights under this privacy policy to any other person. If we reasonably believe that your rights will not be affected, we may transfer our rights under this privacy policy.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the remainder of this privacy policy will remain valid and enforceable.

Any delay, act, or omission by a party in exercising any right or remedy will not be considered a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to UK law.

Changes To This Privacy Policy

Susie’s Doggie Services reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and communicated to our clients accordingly to encourage review of the updated policy. 

• In the event that clients fail to notify the business of any issues or concerns after communication, they are deemed to have accepted the terms of the privacy policy.
• Upon your first use of the Website following the changes, you and third parties are deemed to have accepted the terms of the privacy policy.