As a responsible provider of pet services, we pledge to follow this code of conduct:
Dog Care
Vehicle Safety
Public Safety
Professionalism
Bookings and Deposits
When you book Susie’s Doggie Services for dog walking or drop-ins, a meet and greet is necessary before any services can be rendered. This consultation is complimentary and places no obligation on you to use our services.
The payment for all agreed services must be made in advance. Customer invoices for full amounts are sent at least 48 hours prior to the provision of services the following week.
For Pet Taxi bookings, a non-refundable deposit of 20% is required upon confirmation. The remaining balance is due 48 hours before the service is provided.
Cancellations and Holidays
Please notify us of any changes or cancellations at least 48 hours in advance. If notice is given with less than 48 hours, payment for the scheduled service will still be required. We would appreciate if our regular customers could give us as much notice as possible for holidays.
Invoice Payment
Payments are due by the date on the invoice for the services rendered. We will send one reminder regarding payments. Thereafter, if payment is not received within 3 days of the original due date services will be suspended, and a late payment fee of £15 will be applied to cover administrative costs.
It is our policy not to make exceptions to cancellations and payments..
Your pet's well-being is our top priority. In warmer weather, we will closely monitor temperatures and communicate with owners about suitable dog walks, ensuring decisions are made with care.
Booking
Services
Trainer Responsibilities
Client Responsibilities
Disclaimer
Fees & Payment
Cancellations
Definitions
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